Frequently Asked Questions

1. Do You Have a Physical Store?

   Our products are sold online at www.brix.com.tr. We do not have any other official online sales platforms. However, you can find Brix products in Migros stores and Migros Online Market in Turkey.

2. Do You Ship Internationally?

   Currently, we do not offer international sales through our website. Customers who wish to access our products from abroad can check the 'Contact' section for the sales platforms/market chains where we are available in Europe and America.

3. I Completed My Order, How Can I Track It?

   After completing your order, you can view it on the 'My Profile' page. When your order is shipped, you will receive an email notification with the tracking number. You can also view these details on the 'My Orders' page. If you think there is a problem, don't hesitate to contact us. For all questions and technical support needs, you can email us at [email protected] or reach us via our WhatsApp line during working hours on weekdays.

4. I Have a Problem with My Order, What Should I Do?

   We strive to deliver your order to you as quickly and efficiently as possible. To resolve any issues with your order, you can contact our support team. If you are experiencing one of the following problems, please follow the instructions below.

5. I am having a problem with the shipment.

   On the day your order is shipped, you will receive a notification email/SMS. Please check the tracking number we provided from our shipping company.

6. I want to make changes to my order.

   Unfortunately, once products are shipped, we cannot make any changes. If this is the case, please contact us. If the order has not been shipped, we can make changes.

7. I want to cancel my order.

   We are very sorry to hear this. If your order has not been shipped, we can cancel it. Your payment will be refunded to the card you used for the purchase within *** to *** days.

8. I am experiencing an issue with my product.

   We prepare and send our products with great care. However, if there is an error with your order, please let us know. If there is an error with the product received, you need to send an email including a photo of the product, a description of the issue, and your contact information. Our team will get in touch with you as soon as possible. If the error is our fault, you will be informed about the return process.

   Note: For hygiene reasons, returns/exchanges are not accepted for underwear products.

9. Do You Think This Page Was Not Helpful?

   For other questions and suggestions, you can reach us at [email protected]. You can call us between 8:00 AM and 6:00 PM on weekdays.